Refund Policy

Last updated: April 02, 2026

1. Overview

At WA Biz Sender (Prime), we strive to provide the best possible experience with our Chrome extension. This Refund Policy outlines the terms and conditions for refunds of our subscription services and license purchases.

2. Free Trial Period

We offer a free trial period for new users to evaluate our Extension:

• Duration: 7 days from the date of installation
• Features: Access to all premium features during the trial
• No Credit Card Required: Trial users are not charged
• Automatic Expiration: Trial expires automatically after 7 days

3. Subscription Refunds

3.1 Monthly Subscriptions

• Refund Period: 7 days from the date of purchase
• Eligibility: First-time subscribers only
• Conditions: Must not have exceeded reasonable usage limits
• Process: Contact support with valid reason for refund

3.2 Annual Subscriptions

• Refund Period: 30 days from the date of purchase
• Eligibility: First-time annual subscribers
• Pro-rated Refunds: Available for unused months after 30 days
• Conditions: Must provide valid reason and usage details

4. Lifetime License Refunds

For lifetime license purchases:

• Refund Period: 14 days from the date of purchase
• Eligibility: All lifetime license purchasers
• Conditions: Must not have used the license extensively
• Process: License will be deactivated upon refund approval

5. Valid Reasons for Refunds

We consider refunds for the following reasons:

• Technical Issues: Extension not working as advertised
• Compatibility Problems: Extension incompatible with your system
• Feature Mismatch: Features not meeting your expectations
• Accidental Purchase: Unintentional subscription or purchase
• Service Discontinuation: If we discontinue the service

6. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Violation of our Terms of Service
• Misuse of the Extension for spam or illegal activities
• Excessive usage beyond reasonable limits
• Change of mind after extensive use
• WhatsApp account restrictions or bans
• Browser compatibility issues not related to our Extension
• Requests made after the refund period has expired

7. Refund Process

To request a refund, follow these steps:

1. Contact Support: Email us at info@wabizsender.com
2. Provide Details: Include your purchase information and reason for refund
3. Review Period: We will review your request within 3-5 business days
4. Approval/Denial: You will receive an email with our decision
5. Processing: Approved refunds are processed within 5-10 business days

8. Required Information for Refund Requests

Please include the following information in your refund request:

• Order number or transaction ID
• Date of purchase
• Email address used for purchase
• Detailed reason for refund request
• Screenshots or evidence of issues (if applicable)
• Steps taken to resolve the issue

9. Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to the original PayPal account
• Other Payment Methods: Processed according to the payment provider's policies

Note: Processing times may vary depending on your bank or payment provider.

10. Account Deactivation

Upon successful refund:

• Your subscription will be immediately cancelled
• Access to premium features will be revoked
• Your account may be deactivated
• Any stored data may be deleted

11. Dispute Resolution

If you disagree with our refund decision:

• You may appeal the decision within 30 days
• Provide additional evidence or clarification
• We will conduct a second review
• Final decision will be communicated within 5 business days

12. Chargebacks

We strongly discourage chargebacks as they can result in:

• Immediate account suspension
• Permanent ban from our services
• Additional fees from payment processors
• Legal action if fraudulent

Please contact us first to resolve any issues before initiating a chargeback.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For refund requests and questions about this policy:

• Email: info@wabizsender.com
• Support: info@wabizsender.com
• Website: https://wabizsender.com/
• Response Time: 24-48 hours during business days